Terms of Service

Last Updated: May 20, 2025

1. Acceptance of Terms

By accessing and using the Tulip Pure Clean website ([`tulippureclean.com.au`](tulippureclean.com.au)) (the "Site") and engaging our services, you agree to comply with and be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Site or services. "You" refers to any user of the Site or services. "Tulip Pure Clean," "we," "us," or "our" refers to the business.

2. Description of Services

Tulip Pure Clean provides professional cleaning services, including but not limited to Residential Cleaning, Commercial Cleaning, Deep Cleaning, and Bond Cleaning (the "Services"). Detailed descriptions of these services are available on our Site. All services are subject to availability and the specific terms agreed upon in your service quote or agreement.

3. User Responsibilities

When using our Site and requesting our Services, you agree to:

  • Accurate Information: Provide accurate, current, and complete information as requested, particularly when requesting a quote (e.g., your name, contact details, service requirements).
  • Premises Accessibility: Ensure that the premises to be cleaned are accessible to our staff at the agreed-upon time.
  • Hazard Notification: Inform us of any specific hazards, fragile items, or special conditions at the premises prior to the service commencement.
  • Lawful Use: Use the Site and our Services for lawful purposes only.

4. Quotes and Payment

  • Quotes: Quotes for services are based on the information you provide. If the information is inaccurate or the scope of work changes, we reserve the right to adjust the quote.
  • Payment: Payment terms will be specified in your service agreement or invoice. We do not currently collect payments directly through the Site.

5. Cancellations and Rescheduling

Please refer to your service agreement for details on our cancellation and rescheduling policy. We typically require a minimum notice period for cancellations or changes to scheduled services.

6. Intellectual Property

All content on this Site, including text, graphics, logos, images, and software, is the property of Tulip Pure Clean or its content suppliers and is protected by Australian and international copyright and trademark laws. You may not reproduce, distribute, modify, or create derivative works from any content on this Site without our express written permission.

7. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience and analyze site usage. When you first visit our Site, you will be presented with a cookie consent banner that allows you to either accept or reject non-essential cookies. By clicking "Accept," you consent to our use of cookies as described in our Privacy Policy. If you choose to reject cookies, certain analytics features will not be activated, though this may affect some aspects of site functionality. For more detailed information about the cookies we use and how you can manage your preferences, please refer to our Privacy Policy.

8. Disclaimers of Warranties

  • "As Is" Basis: The Site and its content are provided "as is" and "as available" without any warranties of any kind, express or implied. We do not warrant that the Site will be error-free, uninterrupted, or free of viruses or other harmful components.
  • Service Outcome: While we strive to provide high-quality cleaning services, we do not guarantee that our services will meet all your expectations or that all stains or damages can be fully remediated. The outcome of cleaning services can depend on various factors beyond our control, such as the age and condition of items or surfaces.

9. Limitation of Liability

To the fullest extent permitted by Australian law, Tulip Pure Clean shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

  • Your access to or use of or inability to access or use the Site or Services.
  • Any conduct or content of any third party on the Site.
  • Any content obtained from the Site.
  • Unauthorized access, use, or alteration of your transmissions or content.

Our liability for any claim arising out of or relating to our Services will be limited to the amount paid by you for the specific Service giving rise to the claim. Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by any legislation which cannot lawfully be excluded or limited (including the Australian Consumer Law).

10. Indemnification

You agree to indemnify and hold harmless Tulip Pure Clean and its employees, agents, and contractors from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Site or Services, or your violation of these Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Australia, and specifically the laws of Queensland. You agree to submit to the exclusive jurisdiction of the courts of Queensland.

12. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this Site and updating the "Last Updated" date. You are advised to review these Terms periodically for any changes. Changes to these Terms are effective when they are posted on this page. Your continued use of the Site or Services after any such changes constitutes your acceptance of the new Terms.

13. Contact Information

If you have any questions about these Terms of Service, please contact us:

Tulip Pure Clean

Email: info@tulippureclean.com.au

Phone: 0404639779

Address: 5 Jarvis Street, Burpengary QLD 4505