Privacy Policy

Last Updated: May 20, 2025

1. Introduction

Welcome to Tulip Pure Clean ("we," "us," or "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [`tulippureclean.com.au`](tulippureclean.com.au) (the "Site") and use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We operate in Australia, and this policy is intended to comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Information We Collect

We may collect personal information from you in a variety of ways, including:

  • Personal Data: Personally identifiable information, such as your full name, email address, phone number, the type of service you are interested in, and any message you provide when you fill out our "Request a Quote" form on our Site ([`src/app/contact/page.tsx`](src/app/contact/page.tsx:89-167)).
  • Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site. Additionally, analytics tools such as Google Search Console and Microsoft Clarity may collect data such as IP addresses, browser type, operating system, access times, pages viewed, user interactions (e.g., clicks, scrolls, mouse movements), and other usage data to help us understand website traffic and user behavior. This is generally collected for website functionality, security, and to improve our services.

We do not collect sensitive information (e.g., health information, racial or ethnic origin) unless it is directly relevant to the service you request and you provide it with explicit consent. We do not collect payment information directly through our website.

3. How We Collect Information

We collect information about you through:

  • Direct interactions: When you fill out our "Request a Quote" form or otherwise communicate with us directly via email or phone.
  • Automated technologies or interactions: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies (see Section 8).

4. Why We Collect and How We Use Your Information

We collect and use your personal information for the following purposes:

  • To respond to your inquiries and provide you with a quote for our cleaning services.
  • To schedule and provide the cleaning services you request.
  • To communicate with you about your service requests, appointments, and any updates.
  • To send you a confirmation email for your quote request (facilitated by Resend).
  • To improve our website and services.
  • For internal record keeping and administrative purposes.
  • To comply with any legal or regulatory obligations.

5. How We Store Your Information

Information submitted via the "Request a Quote" form is transmitted to us via email. We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes electronic and procedural safeguards. Your information is stored securely and accessed only by authorized personnel.

6. Data Sharing and Disclosure

We do not sell, trade, rent, or otherwise share your personal information with third parties for their marketing purposes. We may share your information in the following limited circumstances:

  • With Service Providers: We use Resend ([`resend.com`](https://resend.com)) to facilitate the delivery of confirmation emails when you request a quote. Resend will process your email address for this purpose. We will only share information necessary for them to perform their service.
  • For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend our rights or property, (iii) act in urgent circumstances to protect the personal safety of users of the Site or the public, or (iv) protect against legal liability.
  • Future Services: If we introduce new services that involve third-party data sharing (e.g., a Google Maps embed for service areas), we will update this policy and, where appropriate, seek your explicit consent.
  • Third-Party Analytics Providers: We may share data with third-party analytics providers, specifically Google (for Google Search Console) and Microsoft (for Microsoft Clarity), to help us analyze website traffic and user behavior. This data helps us understand how users interact with our Site and improve our services. We advise you to consult the respective privacy policies of Google and Microsoft for more information on their data practices.
  • Social Media: Our website may contain links to our social media pages (Facebook, Instagram, LinkedIn). If you interact with these platforms, their respective privacy policies will apply.

7. Your Rights

Under Australian privacy law, you have rights regarding your personal information. These include:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You have the right to request the correction of inaccurate or incomplete personal information we hold about you.
  • Deletion: You have the right to request the deletion of your personal information, subject to certain legal exceptions.
  • Complaints: You have the right to make a complaint if you believe we have breached the Australian Privacy Principles.

To exercise any of these rights, please contact us using the details in Section 11. We will respond to your request within a reasonable timeframe.

8. Cookies and Tracking Technologies

Our Site uses cookies and other tracking technologies, including those utilized by third-party analytics services like Google Search Console and Microsoft Clarity, to collect and analyze information about your usage of the Site. This data, which may include information about your browsing behavior and device, helps us improve our website, understand user preferences, and enhance your overall experience.

When you first visit our website, you will be presented with a cookie consent banner that allows you to either accept or reject non-essential cookies. If you choose to reject cookies, analytics services like Microsoft Clarity will not be loaded, and no tracking will occur. You can always change your cookie preferences by clearing your browser's cookies and revisiting our site.

You may also be able to control cookie preferences through your browser settings. For more information on how these third-party services collect and process your data, and how to opt-out if available, please refer to the privacy policies of Google and Microsoft.

9. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

11. Contact Us

If you have questions or comments about this Privacy Policy, or if you wish to exercise your rights, please contact us at:

Tulip Pure Clean

Email: info@tulippureclean.com.au

Phone: 0404639779

Address: 5 Jarvis Street, Burpengary QLD 4505